Frequently Asked Questions

Read the most-asked questions from new BoardStrong users.

Help! I need an expert consult for an issue with my board.

BoardStrong has worked with numerous organizations to strengthen governance practices and build boards through times of uncertainty and transition. Visit our contact page to provide details on your request and we’ll respond as soon as possible.

I want to join a board/I need to find new board members! How do I register for your board matching portal?

Click here or the Log In button at the top of this page to sign up. All you need is an email address and your EIN if you represent a nonprofit organization.

Can users outside of New York State join BoardStrong’s matching portal?

Yes! We have expanded access to the site to include all users across the United States.

Are users charged a fee?

Nonprofits and board candidates will always be able to sign up and take our board governance video course for free. Starting in early 2022, some organizations will be asked to pay an operational fee when adding a board posting to the site. (Read more here.) Organizations located in a region associated with one of our funders may post board and committee openings for free.

How do I find my username?

Your username is the same as the email address you used to register on charitySTRONG or BoardStrong.

How does your matching system work?

When a nonprofit organization creates a board posting, they have the option of selecting the skills they are looking for in a board candidate, along with any interests that align with their mission. We take this information and match it to candidates who have added the same interests and skills to their profile and who also live in the organization’s county.

Candidates are also able to inquire directly on any board posting, and organizations may search the candidate bank to view and inquire about profiles that have been marked as Public.

Can I join a board outside my area?

The widespread shift to virtual board meetings has allowed many boards to recruit talent from outside their region. Many organizations also have a statewide or national presence, while others serve a small community. Due to the varying nature of requirements for board members, we encourage candidates interested in a BoardStrong posting outside their region to contact the organization for further information.

I previously registered on your old website, charitySTRONG.  Do I need to complete a new profile?

Good news! For users who had signed up previously under charitySTRONG, your profile information has been carried over into the new system. However, this only covers basic information and we encourage users to complete their profile by filling out additional fields. For organizations, this includes your organization’s mission statement and information about your board. For candidates, this includes Demographic Information, Experience, Skills and Interests.

I previously completed your Good Practices for Good Boards course on charitySTRONG as a board candidate. Do I need to take it again?

If you have already passed our course, this information will automatically be added to your candidate profile – you do not need to take it again. Board candidates and nonprofit representatives may revisit the course at any point, with the option to download a certificate upon course completion.

How do I delete my profile?

If you no longer wish to use BoardStrong as a candidate, you can remove your profile from the candidate pool by setting your Profile Privacy Level to Private. This setting can be found in BoardStrong Preferences at the bottom of your profile. For full account deletion, contact info@boardstrong.org.

If you are an organization and wish to delete your profile, please contact info@boardstrong.org.

How do I delete my board posting?

Board postings will be automatically close after 90 or 180 days, depending on the posting tier. If you wish to close your posting sooner, contact info@boardstrong.org. Organizations may repost their board opening(s) if their need for board or committee members has not been met.

Why are there no board postings in my geographic area?

BoardStrong is a growing network. Marketing efforts are concentrated within NYCON (New York Council of Nonprofits) membership and geographic areas of our community partners and supporters. Consequently, the growth in some areas may be slow. If you would like to help grow BoardStrong in your region and you live in New York, consider joining one of our regional advisory councils.

Not in New York? Follow us on LinkedIn, Twitter and Facebook to get updates on new board service opportunities.


For additional questions or feedback, please contact info@boardstrong.org.