Frequently Asked Questions

Thanks for stopping by our FAQ page! Here you will find our most-asked questions from new BoardStrong users.

Q. Are users charged a fee to register with BoardStrong?

A. No – nonprofit boards and board candidates will always be able to sign up for BoardStrong for free.

Q. How do I register?

A. Click here or the Log In button at the top of this page to sign up. All you need is an email address and your EIN if you represent a nonprofit organization.

Q. Can users outside of New York State join BoardStrong?

A. As of right now, only New York State residents are eligible to join the BoardStrong matching portal. We encourage individuals living in other states to visit  to find or post a board opportunity throughout the rest of the US. We hope to expand BoardStrong and add eligible boardnetUSA users to our system later this year.

Q. How do I find my username?

A. Your username is the same as the email address you used to register on charitySTRONG or BoardStrong.

Q. I previously completed a profile on charitySTRONG.  Do I need to complete a new profile?

A. Good news! For users who had signed up previously under charitySTRONG, your profile information has been carried over into the new system. However, this only covers basic information and we encourage users to complete their profile by adding information such as Experience, Demographic Information, Interests and Skills.

Q. I previously completed your Good Practices for Good Boards course on charitySTRONG. Do I need to take it again?

A. If you already took and passed our course, a star will automatically be added to your profile. You do not need to take it again.

Q. How does your matching system work?

A. When an organization fills out a board posting, they select the Interests and Skills they are looking for in a board candidate. We take this information and match it to candidates who have filled out the same Interests and Skills and who also live in the organization’s county.
Candidates are also able to inquire about any board posting on the site, and organizations may search the Candidate Bank to view and inquire about profiles that have been marked as Public. Please note that an individual’s Public profile will not show identifying details until the candidate indicates interest in an open board position.

Q. Can I join a board outside my area?

A. The widespread shift to virtual board meetings has allowed many boards to recruit talent from outside their region. Many organizations also have a statewide or national presence, while others serve a small community. Due to the varying nature of requirements for board members, we encourage candidates interested in a BoardStrong posting outside their region to contact the organization for further information.

Q. How do I delete my profile?

A. If you no longer wish to use BoardStrong as a candidate, you can remove your profile from the candidate pool by setting your Profile Privacy Level to Private. This setting can be found in BoardStrong Preferences at the bottom of your profile.
If you are an organization and wish to delete your profile, please contact

A. How do I delete my board posting?

Board postings may be removed by updating the Posting Status to Closed.

Q. Why are there no candidates or boards in my geographic area?

A. BoardStrong is a growing network. Marketing efforts are concentrated within the membership and geographic areas of our community partners and supporters. Consequently the growth of candidate and nonprofit users in some areas may be slow. If you would like to help grow BoardStrong in your region of New York, consider joining one of our regional advisory councils. Click here for our growing list of council members.


If you have additional questions, check out our Getting Started page or email